465e Privacy Policy —
Your information is always protected
It is our responsibility to be transparent about how your personal information is collected, used and stored. Please read this policy carefully.
This privacy policy ("Policy") applies to the website 465e.cam operated by 465e ("we", "us", "465e"). When you use our platform, register, or use our services, you are considered to have agreed to the terms set out in this policy. We place the highest importance on the privacy of users in Bangladesh and are committed to protecting your personal information.
In this policy we explain: what types of information are collected, why it is collected, how it is stored and protected, and what rights you have. If you have any questions about this policy, please contact us.
Information Collection — What types of information we collect
We collect various types of personal information to create your account and provide services on the 465e platform. Each type of information is discussed in detail below.
1.1 Registration Information
When you open an account with 465e, the following information is collected:
- Full name (both Bengali and English are accepted)
- Date of birth (for age verification)
- Email address
- Mobile number
- Preferred language and currency
- Login credentials (stored in encrypted form)
1.2 Identity Verification (KYC) Information
We follow the KYC (Know Your Customer) process to maintain international financial security standards and prevent money laundering. The following documents may be requested during this process:
- Copy of National Identity Card (NID) or passport
- Driving licence
- Proof of address documents (utility bill or bank statement)
- Information required to verify payment method
1.3 Financial Transaction Information
When making transactions via bKash, Nagad, Rocket or bank transfer, the following information is recorded:
- Deposit and withdrawal amounts and dates
- Type of payment method used
- Transaction reference number
- Last four digits of the mobile banking account number (not the full number)
1.4 Technical Information
When you visit our website, the following technical information is collected automatically:
- IP address and device type
- Browser name and version
- Operating system
- Time and date of page visits
- Referrer URL (which site you came from)
- Session information and cookies data
Purpose of Using Information
465e uses your information only for specific and lawful purposes. The purposes for which we use information are:
2.1 Account Management and Service Delivery
- Creating, verifying and maintaining accounts
- Processing deposits and withdrawals
- Activating bonuses and promotions
- Providing VIP programme benefits
- Ensuring 24/7 customer service
2.2 Security and Fraud Prevention
- Detecting and preventing unauthorised access
- Identifying money laundering and suspicious transactions
- Protecting account integrity
- Detecting multiple accounts belonging to the same person
2.3 Communication and Notification
- Sending important account updates
- Sending transaction confirmation messages
- Informing about promotional offers (based on your consent)
- Providing notice of policy changes
2.4 Compliance with Legal Obligations
- Complying with applicable laws and regulations
- Responding to requests from regulatory authorities
- Resolving legal disputes
2.5 Platform Development
- Analysing and improving user experience
- Resolving technical issues
- Developing new features and services
Cookies Policy
Cookies are small data files stored in your browser. The 465e website uses cookies to ensure platform functionality and improve your experience.
3.1 Essential Cookies
These cookies are essential for the basic operation of the website. Without them, login, transactions or navigation will not work properly. There is no option to block these cookies as they are part of the site's core functionality.
3.2 Functional Cookies
These cookies help remember your preferences and settings, such as language preference, saved login details and game settings. They make your use of the service easier and more personalised.
3.3 Analytical Cookies
These cookies help us understand how users are using the website. The information collected is anonymous and aggregated, and does not identify you personally.
Sharing Information with Third Parties
465e does not sell or rent your personal information to third parties. However, in certain circumstances it may be necessary to share limited information.
4.1 Payment Processors
Necessary financial information is shared with the relevant payment service providers to complete transactions via bKash, Nagad, Rocket and bank transfer. This information is used solely to complete the transaction.
4.2 Technology Providers
Game service providers on our platform (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe) will receive limited information related to your gaming activity. This information is used only to operate games and ensure fair play.
4.3 Legal Obligations
We may be required to disclose information in the following circumstances:
- As part of a court order or valid legal process
- At the request of government or regulatory authorities
- For the purposes of a money laundering or fraud investigation
- For urgent protection of life or property
4.4 Our Agreements with Third Parties
Before sharing information with any third party, we ensure that they maintain adequate data protection measures. All our service partners are required to comply with privacy standards equivalent to this policy.
Data Security Measures
465e has put in place industry-standard technical and administrative measures to protect your information.
SSL Encryption
All our web traffic is protected by SSL/TLS encryption. Verify this by checking that your browser shows "https://" before the address.
Encrypted Data Storage
Sensitive information (passwords, financial information) is stored using strong encryption algorithms.
Access Controls
Only authorised staff can access the information they need. All access logs are recorded and regularly reviewed.
Real-Time Monitoring
Our systems monitor for suspicious activity 24/7. If any unusual activity is detected, immediate action is taken.
5.1 What We Do in the Event of a Data Breach
If a data security breach occurs for any reason, we will immediately:
- Notify affected users as quickly as possible
- Investigate the cause and scope of the breach
- Take the necessary steps to minimise potential harm
- Notify the relevant authorities
Data Retention Period
465e retains your information only for as long as necessary.
6.1 Active Account Information
While your account is active, we retain your complete profile, transaction history, and gaming records. This information is necessary to provide you with our services and to recover your account if needed.
6.2 After Account Closure
Even after an account is closed or deactivated, we may retain certain information for a specified period due to legal and regulatory obligations. Once that period ends, the information is securely deleted.
6.3 Financial Records
Records of financial transactions, particularly details of deposits and withdrawals, are retained for a longer period under Anti-Money Laundering (AML) regulations.
6.4 Technical Logs
System logs, session data, and security-related data are generally retained for a set short-term period, after which they are automatically deleted.
Your Rights
As a user of 465e, you have the following rights regarding your personal information:
7.1 Right to Access Information
You can log in to your account at any time to view the information we hold about you. If you need additional information, please contact our support team.
7.2 Right to Correct Information
If any of your information is incorrect or outdated, please let us know. We will verify and update it with the correct details. Some changes may require identity verification.
7.3 Right to Delete Information
In certain circumstances, you may request that your information be deleted. However, if we are legally required to retain certain information, deletion may not be possible.
7.4 Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be restricted — for example, if you believe the information is incorrect or that the processing is unlawful.
7.5 Right to Opt Out of Promotional Communications
If you do not wish to receive promotional emails or messages, click the "Unsubscribe" link at the bottom of any message, or let our support team know. Please note that important account-related messages will continue to be sent.
Protection of Minors
465e's services are strictly for individuals aged 21 and above.
8.1 Age Verification Policy
At the time of registration, we verify your date of birth and may request proof of age through the KYC process if needed. No person under the age of 21 may use our services.
8.2 A Message to Parents and Guardians
If you suspect that a minor is using your account or our platform, please notify us immediately. We will take prompt action and close the relevant account.
8.3 Information of Minors
If we become aware that information has been collected from a minor, we will immediately delete that information and permanently close the associated account.
Policy Changes
We may update this privacy policy from time to time.
9.1 Notice of Changes
If any significant changes are made, we will:
- Display a clear notice on the website
- Send an update message to your registered email
- Update the "Last Updated" date at the top of the page
9.2 Continued Use After Changes
If you continue to use the platform after a policy change, you will be considered to have consented to the updated policy. If you do not agree with the new policy, please close your account and contact us.
9.3 Previous Versions
If you would like to view a previous version of the policy, please contact our support team. We keep previous versions in our archive.
Contact & Support
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our support team is available 24/7 according to Bangladesh Standard Time (BST, UTC+6).
Privacy-Related Contact
To exercise your data rights or to submit a complaint, please reach out through the following: